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Support & Contact

We’re here to help

Technical support, licence enquiries, deployment assistance, security disclosure, and evaluation requests — all through one channel.

Contact

Get in touch

All enquiries are handled via email. We aim to respond to all messages within two business days.

Business Address

Audit Toolkit Labs Ltd
4th Floor, Silverstream House
45 Fitzroy Street, Fitzrovia
London
W1T 6EB

Telephone: +44 (0) 20 8090 9610

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General Support

Deployment help, technical questions, licence enquiries, evaluation access requests, and general product questions.

Email Support

support@audittoolkitlabs.com

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Licence & Evaluation

Request an evaluation deployment, discuss licence terms, or enquire about commercial deployment options for your organisation.

Licence Enquiry

Business Source Licence (BSL)

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Preview & Early Access

Request a Linux Security Lite quote or licence enquiry from the support team.

Licence Enquiry

Licensing and commercial enquiries

Send an Enquiry

Use the quick-links below to open a pre-addressed email for common enquiry types. Each link opens your email client with a subject line and recipient pre-filled.

📡 CMDB API Data Collection Tool — Deployment Support ↗ 🔍 Audit Admin Toolkit — Deployment & Support Enquiry ↗ 🏗 Asset Command Center — Release and Licensing Enquiry ↗ 🐧 Linux Security Lite — Licence Enquiry ↗ 🔄 Secure Exposure Centre — Evaluation and Licensing Enquiry ↗ 📰 Licence & Procurement Enquiry ↗

Security

Responsible Disclosure & Security Policy

We take security reports seriously. If you discover a vulnerability in any AuditToolkit Labs product, please report it privately before public disclosure.

Please do not report security vulnerabilities via public issue trackers. Use the dedicated email address below for all security disclosures.
  • 📧Email: support@audittoolkitlabs.com
    Subject: Security Vulnerability Report
  • 🕐Response time: We aim to acknowledge all security reports within 48 hours and provide an initial assessment within 5 business days.
  • 🔒Coordinated disclosure: We request a minimum 90-day coordinated disclosure window to develop and release a fix before public disclosure.
  • ✅Safe harbour: Good-faith security researchers who follow responsible disclosure will not face legal action from AuditToolkit Labs for their research activities.
Report a Vulnerability

Security Posture Summary

  • ✓OWASP Top 10:2021 PASS — v0.2.6. Full scorecard in Doc 34.
  • ✓Zero CVEs — pip-audit clean at release across all 25 pinned dependencies.
  • ✓Bandit SAST — 0 High, 0 Medium, 0 Low post-remediation.
  • ✓AES-256 encryption — all credentials and secrets encrypted at rest.
  • ✓HTTP security headers — CSP, X-Frame-Options, Referrer-Policy, Permissions-Policy on all responses.
View Full OWASP Scorecard →

FAQ

Common Questions

Is the CMDB tool source code available?

The repository is private under a Business Source Licence (BSL). Source access is provided to licensees. Documentation and release artefacts are included with each deployment release.

Can I request an evaluation deployment?

Yes. Contact us via the support email to request a technical evaluation or trial licence. We will work with you to arrange suitable access.

What deployment platforms are supported?

Linux (Docker / systemd), Windows Server (IIS / NSSM service), and hybrid deployment with the managed agent for isolated network segments.

Where is the documentation hosted?

All 34 customer documents are bundled with each release package. A full catalogue is available on the Documentation page. Documents are not individually hosted publicly due to the private repository status.

How do I report a security vulnerability?

Email support@audittoolkitlabs.com with subject "Security Vulnerability Report". We follow a coordinated 90-day disclosure policy.

What is the licence model?

AuditToolkit Labs products use the Business Source Licence (BSL). This allows internal use and evaluation but restricts commercial resale or redistribution. Contact us for full licence terms.

Full Procurement FAQ (Doc 33)

Still have questions?

Our team is happy to assist with technical, commercial, or security enquiries.

Email Us Browse Documentation